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Ortsbo Announces Additional Global Customer Care Partnership Program

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TORONTO, CANADA and NEW YORK, NEW YORK--(Marketwired - Aug. 26, 2013) - Ortsbo, Inc. (a subsidiary of Intertainment Media Inc. (TSX VENTURE:INT)(OTCQX:ITMTF)(FRANKFURT:I4T) announces that is has signed a strategic partnership and services agreement with a private Telecommunications Consulting Group to work with Ortsbo to facilitate sales of the Ortsbo Software as a Service (SaaS) language technology to major global business process outsourcing firms, telecom companies and to call center and communications technology providers.

The agreement, which is for an initial period of two years with an option to mutually renew, identifies a number of industry leading potential clients that already have an existing relationship with the consulting group and provides potential, not guaranteed business targets in the range of up to 20,000 installed "seats" using the Ortsbo technology. 

The partnership also provides the right for the consulting group to invest up to $1 Million in an approved future Ortsbo equity offering as determined by Intertainment Media.

This agreement follows an announcement by Ortsbo with TELUS International last week and an agreement signed earlier this year with StarTek Inc.

"Ortsbo continues to establish itself as a global leader in enabling multi-lingual customer care services via its cloud based, SaaS platform that connects easily and seamlessly with existing Customer Care technology," said Ortsbo President & CEO, David Lucatch. "Our goal is to quickly and efficiently roll out Ortsbo to BPO's, direct relationships, telecom companies and technology providers. This agreement and the expertise of the team will allow us to accelerate our ongoing sales programs."

As the need to globalize business practices continues, providing customer support, care and communications across a wide range of languages can be costly and logistically challenging. Today, there are many instances where companies cannot deliver service and support in all of the languages represented by their customers in real-time across its communication initiatives.

The Ortsbo Global Customer Care platform makes it possible for a company's customer care and support services providers to establish web-based customer care across languages cost efficiently and in real-time. 

As an example, a customer service or support agent in on offshore location can now work in English, conducting web-chats with customers in a multitude of languages. During a chat session, agents can type in their native language with the customer receiving a response in his or her own language. Conversely, the customer types in their native language with the agent receiving the reply in his or her native or preferred language. Ortsbo's proprietary and patent pending technology tunes the language for the particular domain and customer care context. As a result, the customer experience rivals the speed and accuracy of staffing with multi-lingual agents. 

In the current state of the market, companies typically pay a significant premium for multi-lingual agents, require a minimum core team offering a language and depend heavily on locally available language capabilities. With the Ortsbo Global Customer Care solution, geographical availability, language training and other premiums are not required as a customer care center simply enables the current agents without having to make special staffing accommodations for each additional language. This represents an order of magnitude value proposition for most customer care operations. 

Central to Ortsbo's sales and market leadership strategy is to partner with organizations that have a significant presence in the global customer care arena.

About Ortsbo Inc. (www.ortsbo.com)

Ortsbo enables real-time, cross-language communication experiences. Delivered as a Cloud, Software as a Service (SaaS) in combination with professional computing services, Ortsbo can be embedded into high value communication processes and internet endpoints to create dramatic value across more than 65 languages. Based on invention and proprietary technology, Ortsbo creates unparalleled, high-fidelity experiences. Ortsbo is a portfolio company subsidiary of Intertainment Media Inc.

About Intertainment Media Inc. (www.intertainmentmedia.com)

Intertainment is one of Canada's leading technology incubators and is focused on developing, nurturing and investing in both North American and global technologies and companies that provide technology solutions for brands and consumers alike. Intertainment also owns and operates a number of key properties including Ortsbo, Deal Frenzy, BlackBox Loyalty and Magnum, with investments in leading edge technologies and social media platforms including theaudience.com, CapThat.com, Poynt, Ad Taffy, itiBiti and Yappn. For more information on Intertainment and its properties, please visit www.intertainmentmedia.com.

Intertainment is headquartered in the Toronto, Canada region, with offices in New York, Los Angeles and San Mateo, CA and is listed on the TSX Venture Exchange under the symbol "INT" (TSX VENTURE:INT) and in the US on the OTCQX Market under the symbol "ITMTF". Intertainment is also traded in Europe on the Open Market (Regulated Unofficial Market) of the Frankfurt Exchange through the XETRA trading platform under the symbol "I4T".

Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in the policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release. This news release may contain certain forward-looking information. All statements included herein, other than statements of historical fact, is forward-looking information and such information involves various risks and uncertainties. There can be no assurance that such information will prove to be accurate, and actual results and future events could differ materially from those anticipated in such information. A description of assumptions used to develop such forward looking information and a description of risk factors that may cause actual results to differ materially from forward-looking information can be found in the company's disclosure documents on the SEDAR website at www.sedar.com. The company does not undertake to update any forward-looking information except in accordance with applicable securities laws.

This release may contain forward looking statements within the meaning of the "safe harbor" provisions of US laws. These statements are based on management's current expectations and beliefs and are subject to a number of risks and uncertainties that could cause actual results to differ materially from those described in the forward looking statements. Intertainment Media Inc. does not assume any obligation to update any forward looking information contained in this news release.


Fort Technology Launches Indiegogo Campaign to Build TickleVault, Canada's Dropbox Alternative

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FORT SASKATCHEWAN, ALBERTA--(Marketwired - Aug. 26, 2013) - Now it is possible to keep all the data on Canadian soil, thanks to TickleVault.

TickleVault is a project formed by Fort Technology, an Alberta based technology company, to provide a secure alternative to Dropbox hosted on Canadian soil. The TickleVault system allows users to backup and synchronize files between their PC, Mac, Android, and iPhone and have the files stored encrypted in a secure location in downtown Edmonton. The easy to use web interface allows other devices to access files stored in the encrypted TickleVault storage, providing users access to their data anywhere.

Sensitive company data of many businesses is often stored on servers outside of their control, outside of their policy and regulatory guidelines - maybe even outside their country - and not managed by them. The potential for data leakage, security breaches and harm to the business is enormous, but businesses do not want to hamper productivity.

TickleVault provides improved security through several mechanisms:

  • TickleVault is subject to Canadian privacy laws. It will not release user data without their consent or court order (warrant). Even if they do release any data to legal authorities, the data is encrypted using AES encryption at rest and only users have the key to that data.
  • TickleVault provides completely private hosted solutions either in their Edmonton data centers or through TickleVault storage systems installed on-site. This provides businesses with the peace of mind they have 100% control over their data and do not have to worry about whom their data is being exposed to.

TickleVault has tested with select beta partners synchronization clients that run on PCs (all versions of Windows), Macs, iPhones and Android devices. The project founder uses the Android application every day to automatically upload the pictures he takes on his phone to the encrypted TickleVault storage.

When users are away from their PC in a public location or visiting friends, they can access their files through a web interface. This web interface is accessible through all browsers including Internet Explorer, Firefox, Chrome, Opera, and even web browsers on popular brands of tablets.

For more information on the project, visit the Indiegogo project page at www.indiegogo.com/projects/ticklevault.

About Fort Technology Inc.

Fort Technology Inc. is an Alberta technology services company based in Fort Saskatchewan, AB and Edmonton, AB. Fort Technology operates a cloud computing platform providing a number of hosted services including email hosting, web hosting, virtual server/desktops, and software as a service (SaaS). The company also provides on-site technology services including computer hardware/software sales, network administration, and communications system infrastructure.

For more information, please visit www.forttechnology.ca.

NextGen Fantasy Football Evolution Opens Drafting for Second Season

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LOS ANGELES, CA--(Marketwired - August 26, 2013) -  NextGen Fantasy Football Evolution's first National Champion was Andrew Weil of Texas who beat out over two thousand other teams and was crowned FFE's National Champion last season.

"FFE is an innovative, fun and challenging tournament that will appeal to the high end player as well as the first timer. The drafts are a blast and managing multiple teams is simple and quick. Whether you're new to fantasy sports, or an experienced player looking for something new and unique, I highly recommend you give FFE a good long look while you're deciding which games to play this season."

Andy Weil, Laguna Vista, TX

Following its successful launch in 2012, the new and improved Fantasy Football Evolution is now ramping up for a second season. Offering exciting competition, a sense of community and the thrill of victory, FFE claims to be the next generation of fantasy football.

Fantasy Football Evolution is the only national fantasy football competition with full drafting, league and tournament play. The winner takes home a $25,000 prize, along with indisputable bragging rights and fantasy glory. Players can purchase a team for only $17 for a guaranteed seventeen (17) weeks of competitive play with discounts for additional team purchases. FFE also features consolation and referral competitions to win additional cash prizes.

The unique Fantasy Football Evolution competition has three stages:

  • Stage 1: 'Beat the Machine' League Play:

Eight weeks of league play in which every player in the competition manages their team(s) against a different computer team each week. League play guarantees a fair and standard level of competition nationwide for every player. The top 35% of players advance to Stage 2.

  • Stage 2: 'Make the Cut':

A three week elimination phase, at the end of which, the top 64 highest scoring teams advance to the finals.

  • Stage 3: 'Go for Fantasy Glory':

A 64-team, "March Madness" style tournament, in which the winner of each head-to-head match-up advances. After six weeks, the last player standing is crowned Fantasy Football Evolution National Champion and receives the $25,000 cash prize. 

With Fantasy Football Evolution, players can join as individuals or with friends, there is no need to recruit a dozen people to form a traditional fantasy football league. In addition, the unique 'Owners Box' feature allows players to track their friends' progress in the competition.

You can join the excitement right now at www.nextgenffe.com

The FFE draft room will remain open for new registrations until one hour before the regular NFL season begins at 8:30 pm on September 5th, 2013.

There will also be several 'Celebrity Challenges' taking place as part of the FFE competition where celebrities will be challenging their fans and followers to compete with them in the national FFE competition. If you are a sports or media celebrity or personality and you wish to participate with your own 'Celebrity Challenge', please contact FFE as described below for more information.

NextGen, the parent company of Fantasy Football Evolution (FFE), seeks to enhance and advance fantasy sports by offering innovative, entertaining and competitive fantasy products. With its initial flagship product, FFE, NextGen believes it has set a new standard for fantasy football competition. NextGen will continue to push the limits of fantasy football with FFE in the years to come to ensure it remains innovative, entertaining and, above of all, competitive.

Website: www.nextgenffe.com

The Social Marketing Stack Gets WeatherSmart

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BOSTON, MA--(Marketwired - August 26, 2013) - Brand Networks, a leading provider of integrated social software solutions and digital marketing services, today announced that it has partnered with Planalytics, Inc., the leading global source of Business Weather Intelligence. Brand Networks' Social Marketing Stack™ has been integrated with Planalytics' WeatherSmart(SM) Marketing technology to fuse actionable weather analytics and social media. Marketers will now have the ability to tailor their strategies according to advanced weather insights and hyper-responsive, hyper-local, social marketing capabilities, Brand Networks' specialty.

"Weather has an enormous impact on retail businesses' operations, inventory decisions and ultimately sales," said Jamie Tedford, CEO and founder of Brand Networks. "However, retail marketers have lacked real-time and hyper-local advertising vehicles to make weather intelligence work at scale. The Social Marketing Stack with WeatherSmart changes all that for our clients."

Planalytics is the pioneer and premier source of Business Weather Intelligence which translates raw weather data into powerful insights that clients use to increase sales, improve margins and capture greater market share. Weather data alone does not account for the unique attributes of geography, product/service, time of the year and other variables (e.g. gender, age, etc.) that influence demand. Planalytics' comprehensive market-by-market weather-driven demand models, which are based on years of actual category sales data, reveal a more complicated, nuanced and accurate picture of how weather affects consumer buying behavior. Weather projections layered over these detailed demand signatures enable Planalytics to clearly identify the best opportunities for marketers.

Brand Networks' Social Marketing Stack harnesses the power of paid, owned and earned media through one technology solution, integrating ads, apps, publishing and insights. By integrating Planalytics, the stack will provide marketers with data-driven recommendations for content publishing and advertising amplification based on local weather triggers.

"We have always provided our customers with advanced weather insights that help maximize the opportunities and minimize the risks presented by changing weather," said Frederic Fox, CEO and Co-founder of Planalytics. "Now, we're able to help them translate this intelligence into smart social media and marketing decisions which drive exponential sales in-store and online."

About Brand Networks
Brand Networks is a leading provider of integrated social software solutions and digital marketing services for the world's most liked brands. Brand Networks delivers enterprise-ready social applications with its Social Marketing Stack™, which harnesses the integrated power of social networks to generate stories at scale, build brand loyalty and foster more profitable customer relationships. As a Facebook Strategic Preferred Marketing Developer, Brand Networks is one of a small number of companies to be awarded all four PMD badges: Ads, Pages, Apps and Insights. Brand Networks is also a LinkedIn Certified Developer Partner, selected for delivering engaging experiences on the LinkedIn platform. Brand Networks is headquartered in Boston, MA, with offices in Los Angeles, New York City, Rochester, and Toronto. For more information, please visit www.brandnetworksinc.com.

Facebook ® is a registered trademark of Facebook Inc.

About Planalytics
Planalytics, Inc. is the singular global source of Business Weather Intelligence -- the actionable information companies need to understand and optimize the impact of weather on their business. Powered by an unparalleled database of weather's financial and volumetric impacts, proprietary forecasting technologies and market-specific expertise, Planalytics' Business Weather Intelligence enables retailers, restaurant chains, consumer goods/services suppliers and companies across many other industries to effectively shape strategies, pinpoint opportunities and make more profitable decisions. For more information, visit www.planalytics.com.

US Wireless Online, Inc. (UWRL) Provides Forward Guidance and Move Forward Into a $3.9 Billion Dollar Cloud Computing Marketplace

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CHEYENNE, WYOMING--(Marketwired - Aug. 26, 2013) - US Wireless Online, Inc. (PINKSHEETS:UWRL) (www.uswirelesscorporation.com) (the "Company") further to the Company's news releases of July 26 and August 22, 2013, the Company is pleased to report its forward guidance and moving forward plans.

On or about June 28, 2011 the Company completed a reverse split of 500-1. Our authorized shares were capped at 100,000,000 as of July 3, 2012. Our float is estimated to be 12,356,800 shares based on the internal records and the fact that neither registration statement nor any shares were issued by the Company. The company did issue 3 tranches of restricted stock totaling 86,065,205 in escrow in 2011 and 2012. Those shares still remain in escrow. The purpose of the 86 million share issuance was three fold. Firstly, to settle any and all outstanding debts that remains on the books (approximately $3 million dollars). Secondly, to develop an introductory broker (IB), with the outlook to buy an existing off-shore brokerage namely www.pointzerofx.com, and a cloud computing business. This is well under way (See news dated December 4, 2012). PointZeroFX, a Seychelles-based financial company and an wholly owned subsidiary of USA based US Wireless Inc Ticker Symbol UWRL quoted on OTC Markets, is pleased to announce that PointZeroFX has successfully launched its test trading platform. Today, UWRL is a full time IB representing pointzerofx.com. Lastly, the balance of the stock is targeted to secure a merger with India IT company www.keytechnolabs.com. This merger was completed as per the previous announcement of July 26 and August 22, 2013.

The Company is using this opportunity to address other corporate matters that may be of interest to our loyal followers, and FAQ from our followers. The Company is aware that some Company critics may be disseminating certain disinformation about the Company activities on various Internet chat boards. To that end, the Company management comments as follows. The ex-management (Circa 2007) and ex-operating subsidiaries of UWRL were and may still be target of certain civil proceedings. UWRL has not been named nor does it expect to be. This action has nothing to do with UWRL. A default judgment of about $2.5 million against UWRL may be null and void for several reasons. One the "creditor" has been sanctioned by US authorities and second reason is the creditor appears to be out of business. The Company is of the opinion that if and any creditor comes forward with this debt, the same is expected to be settled at approximate pennies on the dollar. Obviously, should the Company settle, the escrow stock will return back to the treasury. All of this activity has created an "overhang" which prevented the Company to subscribe to OTC Markets. The Company is of the opinion that OTC Markets may finally lift this sanction. This opinion is based upon the recent invitation received by the Company from OTC Markets that will allow UWRL to commence its alternative reporting.

In 2012 the Company has also redomiciled to Wyoming from Nevada. As previously announced in a news release of May 28, 2013 the company has changed its name to Mercor Portfolio, Inc with State of Wyoming. The Company continues to trade under the ticker UWRL as the management is well under way of furnishing FINRA with documents they requested from the Company and the transfer agent to complete the switch over, to the new name and symbol.

The new board, officers and Directors will be named on the Wyoming site and filed accordingly very shortly. The Company will be answering all shareholders concerns directly via new contact email address uwrl@keytechnolabs.com. The Company expects to settle accounting with the Transfer Agent and submit its share structure to FINRA shortly. The Company is of the opinion that the unstable share price fluctuation seen recently is a one-time event for the reasons which are apparent on their face.

With the aforementioned re-organization and restructuring complete, the management sees a bright and positive future ahead as it ventures further into the cloud computing area space which has seen the market grow from $964 million in 2010 to $3.9 billion in 2013.

More details will follow on a timely and frequent basis.

Safe Harbor Statement

Information in this release may contain statements about future expectations, plans, prospects or performance of US Wireless Online, Inc. (UWRL) that constitute forward-looking statements for purposes of the Safe Harbor Provisions under the Private Securities Litigation Reform Act of 1995. The words or phrases "can be", "expects", "may affect", "believed", "estimate", "project" and similar words and phrases are intended to identify such forward-looking statements. US Wireless Online, Inc. (UWRL) cautions you that any forward-looking information provided by or on behalf of US Wireless Online, Inc. (UWRL) is not a guarantee of future performance. None of the information in this press release constitutes or is intended as an offer to sell securities or investment advice of any kind. US Wireless Online, Inc. (UWRL)'s actual results may differ materially from those anticipated in such forward-looking statements as a result of various important factors, some of which are beyond US Wireless Online, Inc. (UWRL)'s control. In addition to those discussed in US Wireless Online, Inc. (UWRL)'s press releases, public filings, and statements by US Wireless Online, Inc. (UWRL)'s management, including, but not limited to, US Wireless Online, Inc. (UWRL)'s estimate of the sufficiency of its existing capital resources, US Wireless Online, Inc. (UWRL)'s ability to raise additional capital to fund future operations, US Wireless Online, Inc. (UWRL)'s ability to repay its existing indebtedness, the uncertainties involved in estimating market opportunities, and in identifying contracts which match US Wireless Online, Inc. (UWRL)'s capability to be awarded contracts. All such forward- looking statements are current only as of the date on which such statements were made US Wireless Online, Inc. (UWRL) does not undertake any obligation to publicly update any forward-looking statement to reflect events or circumstances after the date on which any such statement is made or to reflect the occurrence of unanticipated events.

Abenity Announces #LifeHasPerks Employee Engagement Campaign

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NASHVILLE, TN--(Marketwired - August 26, 2013) -  Abenity, Inc. (www.abenity.com), a provider of private employee perks and discount programs, announced the launch of "#LifeHasPerks - 30 Days Of Giveaways from Abenity," a month-long campaign designed to increase employee engagement amongst Abenity client companies. Abenity will help clients increase participation with their internal perks and benefits, and foster long-term engagement with benefits programs, by leveraging a wide assortment of daily giveaways during the month of September. The campaign marks a paradigm shift for outsourced benefits providers with Abenity working strategically with employers to increase engagement on an incremental level.

"The #LifeHasPerks promotion is one of its kind in the employee benefits world," said Abenity Chief Marketing Officer Matt Burns. "Perks providers typically leave employee engagement to the client company. But at Abenity, we help our clients implement a comprehensive engagement strategy that leverages employee benefits for long-term retention and stability. The #LifeHasPerks program is a dramatic way we can help our clients reach their employees in an impactful way and show that, with Abenity, life has perks."

Every day during the month of September, Abenity members will receive a daily email announcing the "giveaway of the day." Prizes will include a wide assortment of movie tickets, restaurant gift cards, spa and massage gift certificates, annual memberships to Sam's Club and Costco, Lenovo laptop and tablet computers, and other electronics. To enter for the daily prize members will connect with Abenity through a variety of social engagement platforms including Facebook, Twitter, Pinterest, YouTube, and through the Abenity Perks & Benefits Program itself.

"Our clients use Abenity as their perks and benefits provider because they want their employees to have an unparalleled work experience. We're offering that through promotions like #LifeHasPerks," said Abenity President & CEO Brian Roland. "Not only will #LifeHasPerks be a fun and exciting experience for employees, it will also give Abenity -- and by extension, our clients -- the means to engage on a more consistent and meaningful basis."

Abenity serves as the outsourced "Perks Department" for hundreds of Fortune 1,000 employers and national associations, providing corporate employees with a variety of local and national benefits across more than 2,300 U.S. cities, and an assortment of offers globally in more than 50 countries. The "#LifeHasPerks - 30 Days Of Giveaways from Abenity" sweepstakes is open to current members of the Abenity Perks & Discounts program and will launch September 1, 2013. Official rules for the sweepstakes can be found online at http://www.abenity.com/terms/life-has-perks.

About Abenity: Headquartered in Franklin, Tennessee, Abenity has been helping organizations of all sizes increase their benefits with private member and employee Perks & Benefits programs since 2006. Abenity's Perks & Benefits program is web-based, custom branded, and includes an elite collection of local and national discount offers. For more information on Abenity visit www.abenity.com.

Susan Spicer Cooks Up Warm Welcome for AdStation

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KANSAS CITY, MO--(Marketwired - August 26, 2013) - Renowned New Orleans chef, Susan Spicer, is preparing a private dinner party for AdStation's contest winners at her award-winning restaurant, Bayona, this October. AdStation, Adknowledge's email channel, announced the launch of its "Big Mailers in the Big Easy" contest back in May. Right now, AdStation is looking at perhaps the closest contest it has ever run. The promotion, which rewards both its highest-earning and fastest-growing email marketing partners, is still anyone's to win.

"Big Mailers in the Big Easy" runs until August 30 and rewards winners with a four-day, all-expense paid trip to the amazing city of New Orleans. Highlights include: a private dinner party hosted personally by Spicer at Bayona, an alligator-feeding boat trip, and a wickedly fun tour of the Crescent City's bewitching side to cap things off. Drinks, food, friends and fun await the winners of one of AdStation's more exciting promotions.

"I can't wait to meet these email tycoons!" said Chef Spicer. "We throw a lot of parties down here, but this one is going to be a doozy! So far, we're planning a custom menu, special wines, and I'm going to do a demonstration at the table on how to prepare a thing or two. I'm also going to sign a copy of my cookbook, Crescent City Cooking, for everyone in attendance. We're all very excited!"

Adknowledge is taking its five highest revenue-earning partners, its four fastest-growing partners, and also a "rookie of the year," which will be the partner demonstrating the best spirit of collaboration.

"We can't believe how close this contest is going to be," said Bill Intrater, VP of strategic alliances for Adknowledge. "It's going to come right down to the wire. But no matter who wins, we're very excited about this trip and we can't wait to take our best partners on a vacation they'll never forget. And Susan Spicer has just taken this whole thing to another level. To open up her restaurant to us like this is just absolutely amazing. We can't wait!"

Please visit www.adstation.com/neworleans for full details about Adknowledge's "Big Mailers in the Big Easy" contest.

About Adknowledge

Adknowledge is a leading online network that offers unique ad formats, data analysis, targeting algorithms, and creative approaches, providing advertisers with quality leads from hard to-reach places on the Web across multiple channels, including social networks, display, games, mobile, apps, and email. With hundreds of employees located throughout North America, plus growing offices in Europe and Asia, Adknowledge aims to set the standard in optimizing online advertiser ROI. For more information on Adknowledge, visit adknowledge.com.

About AdStation
AdStation, Adknowledge's email network channel, is the leader in email advertising and data monetization. Featuring a response-based targeting system that processes 20 billion calculations a day to match offers to precisely targeted consumers, AdStation delivers industry-leading yields on a fully outsourced or strategically integrated basis via a comprehensive performance advertising solution, reaching more than 400 million unique users. Boasting real-time statistics, targeting driven deliverability and custom creatives, AdStation maintains consistently high-quality conversions resulting in industry leading ROI. For more information about AdStation, visit adstation.com.

About Susan Spicer
Renowned New Orleans chef Susan Spicer is the owner of the award winning restaurant Bayona, located in a beautiful, 200-year-old cottage in the French Quarter. She also owns Mondo, a multiple award-winning restaurant located in Spicer's Lakeview neighborhood. An icon in the food world, she has been a Top Chef judge, a James Beard "Best Chef" winner and the inspiration for a character featured in the HBO series Treme. She is also the author of the award-winning cookbook, Crescent City Cooking: Unforgettable Recipes from Susan Spicer's New Orleans.

HP and VMware Enable Customers to Unify Data Center Networks

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PALO ALTO, CA--(Marketwired - August 26, 2013) - HP (NYSE: HPQ) and VMware, Inc. today announced plans to collaborate to deliver the industry's first federated network solution, designed to provide customers unified automation of, and visibility into, their physical and virtual data center networks, enabling business agility and improving business continuity.(1)  

As companies embrace cloud and mobility, manual network configuration has proven time and resource intensive, as well as error prone. Network virtualization offers a centralized control plane, but does not automate configuration and provisioning of physical network devices.

The new HP-VMware networking solution will federate the HP Virtual Application Networks SDN Controller with the VMware NSX™ network virtualization platform to provide customers with an integrated approach to automating their physical and virtual network infrastructure. The networking solution will provide a centralized view, unified automation, visibility and control of the complete data center network, improving agility, monitoring and troubleshooting.

According to Gartner analyst Joe Skorupa, "A hybrid model blends the device-based and the overlay models, transparently mixing physical and virtual devices under a common control plane. This approach promises a rapid time to value, support for bare-metal endpoints (servers, networking, security appliances and so forth) and a smooth migration to an optimal mix of endpoints." (2)

"Networks must be agile enough to enable the adoption of cloud and mobility while ensuring continuity," said Bethany Mayer, senior vice president and general manager, Networking, HP. "Building upon our SDN leadership, the HP-VMware networking solution unifies visibility and automation of the physical and virtual network with a common control plane, enabling new application and service delivery in minutes rather than months."

Automating physical and virtual infrastructure
A typical cloud data center network may require 10,000 provisions per day, each requiring at least 20 network command line changes. These 200,000 command line changes would require 3,333 man hours to complete, assuming 1 minute per command.(3) The HP-VMware networking solution promises to eliminate manual configuration of both the physical and virtual data center networks through interoperable automated orchestration of policies. It also will create a single view of the network -- both physical and virtual. 

The HP Virtual Application Networks SDN Controller also will include support for VMware Open vSwitch Database (OVSDB) management protocol. This enables HP FlexFabric switches to participate in the automated provisioning of the virtual network, which will be delivered by VMware NSX network virtualization platform.

"Customers are adopting network virtualization to gain the necessary agility needed to realize the promise of virtualized and cloud data centers. To be successful, IT organizations need solutions to deliver common management of services and operations across the physical and virtual domains," said Stephen Mullaney, senior vice president and general manager, networking and security business unit, VMware. "By collaborating with HP on a federated networking solution, we will help our joint customers create a unified network operations model that will radically simplify IT in the software-defined data center."

HP also introduced the HP FlexFabric 5930 switch with built-in intelligence based on VXLAN technology, extending network virtualization to the servers, and allowing customers to leverage their virtual and physical networks to work together as one entity.

Streamlined expertise for heterogeneous software defined networks 
HP offers clients a single point of contact to help support and evolve complex data center networks while incorporating the benefits of software-defined networking (SDN). The new HP Datacenter Care for Networking provides clients with a single, environment-based relationship that can incorporate the HP-VMware networking solution into existing and future environments. 

HP also helps clients determine where SDN can deliver optimal benefits to their organization with the SDN Connectivity Transformation Experience Workshop, which builds organizational alignment and an initiative roadmap for the client, taking into consideration SDN-enabled business benefits and risks. The service also helps clients explore architectural options that consider their current state and best path to the future, both from a technology and investment point of view. As a result of the workshop, clients can determine their pragmatic path for their unique SDN journey, incorporating people, process and technology.

Single point of control across physical and virtual networks
The new HP ConvergedControl software application runs on the HP Virtual Application Networks SDN controller and unifies the visibility and control of the virtual and physical networks by leveraging the HP Intelligent Management Center (IMC), which is already integrated with VMware vCenter. This creates a single point of control for both networks, while simplifying management.

HP at VMworld 2013
HP and VMware will demonstrate the federated network solution in the software-defined zone 2235 at VMworld San Francisco, held August 25-29, at Moscone Center. In addition, HP will showcase new products and services in booth 1405. 

Availability

  • The HP-VMware networking solution is expected to be available worldwide in the second half of 2014.
  • HP ConvergedControl is expected to be available worldwide in the second half of 2014.
  • HP FlexFabric 5930 is expected to be available worldwide in December 2013.

HP's premier EMEA client event, HP Discover, takes place Dec. 10-12 in Barcelona, Spain.

About VMware
VMware (NYSE: VMW) is the leader in virtualization and cloud infrastructure solutions that enable businesses to thrive in the Cloud Era. Customers rely on VMware to help them transform the way they build, deliver and consume Information Technology resources in a manner that is evolutionary and based on their specific needs. With 2012 revenues of $4.61 billion, VMware has more than 500,000 customers and 55,000 partners. The company is headquartered in Silicon Valley with offices throughout the world and can be found online at www.vmware.com.

About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers' most complex challenges in every region of the world. More information about HP is available at http://www.hp.com.

(1) Based on HP internal comparative analysis of publicly available data from major competitors.
(2) Gartner, "Market Trends: Business Realities Driving SDN in Data Center Networking in 2013 and Beyond," Analyst: Joe Skorupa, May 28, 2013. 
(3) Based on HP internal testing.

This press release contains forward-looking statements including, among other things, statements regarding plans for VMware and HP to collaborate on a federated network solution, the features of the solution, its potential benefits to customers and expected availability. These forward-looking statements are subject to the safe harbor provisions created by the Private Securities Litigation Reform Act of 1995. Actual results could differ materially from those projected in the forward-looking statements as a result of certain risk factors, including but not limited to: (i) adverse changes in general economic or market conditions; (ii) delays or reductions in consumer or information technology spending; (iii) competitive factors, including but not limited to pricing pressures, industry consolidation, entry of new competitors into the network virtualization market, and new product and marketing initiatives by our competitors; (iv) our customers' ability to develop, and to transition to, new products and computing strategies such as cloud computing, network virtualization and the software defined data center; (v) the uncertainty of customer acceptance of emerging technology; (vi) rapid technological and market changes in virtualization software and platforms for cloud and desktop computing and networking; (vii) our ability to attract and retain highly qualified employees; and (viii) geopolitical events and stability. These forward-looking statements are based on current expectations and are subject to uncertainties and changes in condition, significance, value and effect as well as other risks detailed in documents filed with the Securities and Exchange Commission, including our most recent reports on Form 10-K and Form 10-Q and current reports on Form 8-K that we may file from time to time, which could cause actual results to vary from expectations. VMware assumes no obligation to, and does not currently intend to, update any such forward-looking statements after the date of this release.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the need to address the many challenges facing HP's businesses; the competitive pressures faced by HP's businesses; risks associated with executing HP's strategy; the impact of macroeconomic and geopolitical trends and events; the need to manage third party suppliers and the distribution of HP's products and services effectively; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; risks associated with HP's international operations; the development and transition of new products and services and the enhancement of existing products and services to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its suppliers, customers and partners; the hiring and retention of key employees; integration and other risks associated with business combination and investment transactions; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP's Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2013 and HP's other filings with the Securities and Exchange Commission, including HP's Annual Report on Form 10-K for the fiscal year ended October 31, 2012. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.


Life Sciences Information Framework OpenBEL to Become a Linux Foundation Collaborative Project

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SAN FRANCISCO, CA--(Marketwired - August 26, 2013) - The Linux Foundation, the nonprofit organization dedicated to open source development and technologies, today announced OpenBEL is now a Linux Foundation Collaborative Project.

OpenBEL is an open source software project that enables users to capture, store, share and leverage life sciences content through a knowledge engineering platform. In life sciences, data collection is not the problem; making information interoperable and actionable has proven to be more challenging. OpenBEL aims to address those challenges.

Selventa released OpenBEL as an open source project in June 2012 after successfully using it for more than 10 years to better understand drug efficacy and toxicity, identify mechanisms for drug sensitivity and resistance, and provide deeper insight into disease networks using multiple types of Big Data. Since then it has been used in research by other companies, research organizations, and universities, including AstraZeneca, The Fraunhofer Institute, Harvard Medical School, Novartis, Pfizer, and University of California at San Diego, among others. Foundation Medicine is also joining OpenBEL to advance its mission to bring comprehensive cancer genomic analysis to routine clinical care.

Distinctly different industries are all looking to take advantage of the collaborative development model to accelerate and advance software. Through its Collaborative Projects services, The Linux Foundation provides the essential collaborative and organizational framework so projects can focus on innovation and results. OpenBEL will tap into more than a decade of expertise that The Linux Foundation has in forming and shepherding successful open source projects, including Linux, in hopes that it can parlay that knowledge into a thriving open source project and community that will lead to medical and scientific breakthroughs.

In biotechnology and life sciences, the use of OpenBEL and its standard way of expressing information can accelerate the pace of technology innovation and scientific discovery in areas such as network visualization of neural brain function; understanding of complex inter-related disease biology; comparison of human diseases with various animal models; deep investigation of drug efficacy and toxicity; as well as development of innovative therapeutics and diagnostics for personalized healthcare.

The OpenBEL project advances these disciplines with the use of a common Biological Expression Language (BEL) that represents scientific findings in a computable form by capturing causal and correlative relationships in context. It also includes the BEL framework, an open platform designed to capture, integrate and store knowledge within an organization and with its partners. Central to the design of the framework is the ability to integrate knowledge across different representational vocabularies and ontologies. This allows organizations to combine knowledge from disparate sources into centralized knowledge repositories. The combined knowledge can be made available to a variety of decision support and analytical applications through a standardized set of computable networks and APIs.

"All of us are smarter collectively than any one of us is by ourselves, and Linux is one of the greatest examples of that principle. We are able to take what we know about Linux and collaborative development and transfer that to new industries," said Jim Zemlin, executive director at The Linux Foundation. "OpenBEL represents an amazing opportunity for openness and collaboration to advance science, and we're happy to impart our knowledge of collaborative software development to leaders in the life sciences industry. Successful open source projects don't just host code; they make use of a full suite of open source best practices to quickly gain adoption and collaboration. We aim to help OpenBEL achieve even more success."

"The Linux Foundation hosts the largest collaborative project in the history of computing: Linux. It is the standard by which all open development projects measure themselves. We know our industry can learn a lot from this neutral steward of open development and governance," said Ted Slater, Project lead for OpenBEL. "Also by hosting OpenBEL at The Linux Foundation, we have access to a variety of important services to help facilitate collaborative development, allowing our teams to focus on our subject matter: life science."

The OpenBEL project includes the BEL language, the open source code and builds of the BEL Framework and associated technologies, tools, and content. The Technical Steering chair is currently Professor Dr. Martin Hofmann-Apitius, head of the Department of Bioinformatics at the Fraunhofer Institute for Algorithms and Scientific Computing (SCAI) in Sankt Augustin (Germany), a governmental nonprofit research institute.

For more information about the OpenBEL project and to get involved, please visit: http://www.openbel.org

For more information about Linux Foundation Collaborative Projects, please visit: http://collabprojects.linuxfoundation.org/

About The Linux Foundation
The Linux Foundation is a nonprofit consortium dedicated to fostering the growth of Linux and collaborative software development. Founded in 2000, the organization sponsors the work of Linux creator Linus Torvalds and promotes, protects and advances the Linux operating system and collaborative software development by marshaling the resources of its members and the open source community. The Linux Foundation provides a neutral forum for collaboration and education by hosting Collaborative Projects, Linux conferences, including LinuxCon, and generating original research and content that advances the understanding of Linux and collaborative software development. More information can be found at www.linuxfoundation.org.

Trademarks: The Linux Foundation, Linux Standard Base, MeeGo, Tizen, and Yocto Project are trademarks of The Linux Foundation. Linux is a trademark of Linus Torvalds. OpenDaylight Project is a trademark of the OpenDaylight Project, Inc. OpenBEL is a trademark of the OpenBEL Consortium, Inc. Other trademarks and copyrights are owned by their respective owners.

Casa Systems Grows Tier 1 Client Base in Asia

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ANDOVER, MA--(Marketwired - August 27, 2013) - Casa Systems, a worldwide leader in next-generation cable edge technology, announced today that Beijing Gehua CATV Network Co., Ltd. (Beijing Gehua) has deployed the company's CMTS solution following an intensive evaluation process against several competing chassis.

This latest deployment adds to Casa's growing influence in Asian markets, following the recent selection of its C10G I-CCAP platform by Guangzhou Digital Media Group. Beijing Gehua is a major Tier 1 operator that builds, manages, and maintains cable TV networks, and its network consists of the city's 16 districts and counties. It has approximately 4.98 million registered users, 3.80 million digital television users and 3.10 million high definition interactive users.

"Beijing Gehua CATV Network Co., Ltd. compared numerous CMTS solutions in its analysis, and determined the Casa platform would best serve our immediate needs and seamlessly scale in the future as customer demand for services increases," said He Yongjun, CTO of Beijing Gehua. "We look forward to utilizing Casa's impressive technology to deliver enhanced services to our diverse user base."

The company selected Casa for its advanced system design and technology, its ability to rapidly scale to support the explosive demand for both IPTV and residential broadband services, and the company's successful track record for delivering high quality and prompt technical support.

"Casa Systems has developed an international reputation for world-class products and services, as demonstrated by this latest investment in our proven technology by a Tier 1 operator in Asia," said Jerry Guo, president and CEO of Casa Systems. "Beijing Gehua CATV Network Co., Ltd. is a successful and respected organization, and we are pleased with the company's decision to choose our CMTS solution to drive expanded services and product offerings for its rapidly growing business."

About Casa Systems, Inc.
Casa Systems has defined a new category of network edge devices based on disruptive technologies to target the growing market opportunity in interactive digital video and broadband IP services. Casa Systems provides leading edge DOCSIS 3.0 CMTS products as well as universal EdgeQAM and intelligent video processing solutions for broadcast and unicast services. For more information, please visit us at www.casa-systems.com.

Cylance Extends Advanced Threat Prevention Commitment Into Canada

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IRVINE, CA--(Marketwired - August 27, 2013) - Cylance, Inc., a global cyber security technology and services company applying science to security to prevent advanced threats, today announced its expansion into the Canadian market with the addition of Jonathan Raymond as Canadian Sales Director. Expanding North American presence with local company representatives continues Cylance growth in people, security intelligence and customer commitment.

Raymond joins the global sales team led by fellow Canadian Holly Whalen, Vice President of Global Sales. Raymond is responsible for business development and sales across the enterprise market in Canada and the Northeast US. Based in Toronto, Ontario, Raymond is tasked with enabling large, publicly traded and private sector organizations to leverage a new approach to threat detection, protection and response.

Previously, Raymond was responsible for the General Management of TELUS Security Solutions, Canada's fastest growing original threat research and full security service provider. His responsibilities included overall business management, business development, thought leadership, go-to-market strategy execution, and service delivery across Eastern Canada.

"We are very excited to have Jonathan Raymond join our global team of sales leaders as he brings of breadth of knowledge regarding the local security landscape and what is top of mind with many Canadian security leaders across the public and private sectors," says Holly Whalen.

Over his 15 years in the cyber security industry, Raymond has held a primary leadership role in the design, delivery and ongoing management of Canada's largest complex cyber security services deployments across large enterprise private and public sectors. Prior to TELUS, Raymond held senior leadership roles with Assurant Secure Technologies and MTS Allstream where he served as lead cyber security specialist, security solutions sales manager and regional practice leader for identity and access management.

"All other technologies are using outdated detection models which are not effective or efficient with today's advanced threats," said Raymond. "Coming from TELUS, I've worked in complex threat environments involving large organizations. From my experience, there is no other security solution provider that is attacking the root cause of today's cyber threats and focusing on prevention."

"Cylance continues to bring together some of the most influential leaders from all areas of security to fix the holes in the industry," said Stuart McClure, Founder and CEO/President of Cylance. "Raymond has a proven track record in driving and exceeding sales results across enterprise, commercial, Telco, public sector and vertical markets. He, along with Whalen, will help Cylance break new ground in each of these markets and expand the adoption of our advanced approach to preventing cyber threats."

About Cylance, Inc.
Cylance, Inc. is a global provider of cybersecurity products and services that is changing the way companies, governments and end users proactively solve the world's most difficult security problems. Through a holistic security process called Presponse™, Cylance couples the understanding of a hacker's mentality with algorithmic intelligence and best practices to be truly predictive and preventive against advanced threats. Cylance offerings deliver on prevention through Infinity ™, a non-signature, non-heuristic, and non-behavioral platform which identifies 'good' from 'bad' and blocks known and unknown attacks by applying advanced mathematical analysis and machine learning on massive amounts of data. Powered by a global user community and an elite team of security experts, Cylance is solving very large and complex problems simply and elegantly. For more information, visit www.cylance.com.

21CT Unveils Hands-on Security Analytics Methodology for Detecting Directed DNS Attack

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AUSTIN, TX--(Marketwired - August 27, 2013) - 21CT today announced a new series of analysis methodologies designed to arm network security professionals with practical guides to follow as they extend their perimeter defense skills, proactively defend their networks and reduce time to detection. These technical how-to guides offer step-by-step instructions for solving real-life security analytics problems and answering critical investigative questions. Published today, the first installment in the series is a guide for quickly detecting and mitigating directed DNS vulnerabilities that pose a risk to all businesses. Additional analysis methodologies on network security, fraud detection and more will be announced regularly on the 21CT blog.

Detecting directed DNS attack with 21CT security analytics methodology

Because of its sheer volume, DNS traffic is one of the largest analytic challenges and is often ignored when it comes to security analytics, yet the potential damage that DNS vulnerabilities pose to a business are enormous. The first security analytics methodology, "Detecting Directed DNS," provides immediate actionable intelligence for any organization, something not possible using current manual methods such as sifting through rows and rows of logs. Using this security analytics methodology, investigators will interact with and visualize DNS data, fuse it with other network data to find relational connections, and quickly see DNS vulnerabilities.

"We understand the challenges facing security analysts each day -- defending their networks, fighting fraud and investigating criminal activity," said Logan Gilbert, vice president of analysis services at 21CT. "We designed our series of analysis methodologies to address the most common and challenging obstacles facing analysts today with practical, real-world advice on proven strategies for success."

The "Detecting Directed DNS" security analytics methodology provides security professionals with step-by-step instructions to immediately enhance the security of their business assets through:

  • Dramatic reduction in time to detection of crippling vulnerabilities - Despite managing large volumes of DNS traffic data, network security professionals can quickly distinguish between compromised systems and those with misconfigurations or non-malicious policy violations.
  • Immediate acceleration of time to mitigation of policy violators and malicious attackers - By allowing analysts to prioritize remediation time on infected systems and secure the network faster, they can avoid wasting critical hours on system problems that turn out simply to be misconfigured.

Network security professionals can download the methodology and get started today. To provide feedback on the analytic and investigative challenges facing today's security professionals and to shape future methodologies, please contact us at methodology@21ct.com.

About 21CT
21CT data analytics and visualization solutions illuminate the intelligence in your data. Using LYNXeon from 21CT, organizations gain the operational and actionable insight needed to harden network security, detect health care fraud, document criminal behavior and more. For more information and to find out how to illuminate the intelligence from your data, visit www.21CT.com.

REMINDER: TMP Worldwide Executive to Discuss Impact of Diversity on Innovation at IALPAE Leadership Conference

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NEW YORK, NY--(Marketwired - August 27, 2013) -

WHO:
Russell Miyaki, chief innovation officer for TMP Worldwide Advertising & Communications, LLC, a global, tech-enabled talent acquisition company that leverages software, advertising and creativity to deliver award-winning products and services

WHAT:
Will lead a session titled, "How Diversity Fuels Innovation," during the International Association of Latino Public Administration Executives' (IALPAE) 2013 Annual Executive Leadership & Diversity Training Conference.

WHEN:
The conference will be held from Tuesday, August 27 through Thursday, August 29, 2013.

Miyaki will present his session on Wednesday, August 28 at 10:35 a.m.

WHERE:
IALPAE 2013 Annual Executive Leadership & Diversity Training Conference
Holiday Inn Rosslyn @ Key Bridge
1900 N. Fort Meyer Drive
Arlington, Va.

DETAILS:
Diversity is a critical attribute that can fuel innovative cultures in any workplace. A workforce that includes employees representing a broad range of perspectives and experiences will be able to provide more unique, open-minded and inclusive ideas that will result in innovations that furnish the seeds for economic growth. The challenge for organizations is to figure out how to best build a diverse workforce that will bring continuous innovation.

During this session, Russell Miyaki, chief innovation officer for TMP Worldwide, will explain how employers can emphasize the creative power of differences over sameness to give their organizations significant competitive advantages. In addition, he will address how diversity can enhance innovation, describe the characteristics of an innovative culture and provide the best practices in cultivating an innovative culture. Attendees will also learn how they can use innovation to attract and build a more diverse workforce.

Attendees of the IALPAE 2013 Annual Executive Leadership & Diversity Training Conference who are interested in learning more about the impact of diversity on innovation are encouraged to attend this informative session.

About TMP Worldwide
TMP Worldwide is a global, tech-enabled talent acquisition company that leverages software, advertising and creativity to develop and deploy our clients' employer brands across digital, social and mobile platforms connecting candidates with employers.

This strategic mix of talent and technology allows us to serve a global client base that spans virtually all sectors of private, public, and government employers, and positions us as the organization to define the standard of measurable and cost-effective solutions to the human capital management community.

10gen Announces Company Name Change to MongoDB, Inc.

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NEW YORK, NY--(Marketwired - August 27, 2013) - 10gen, the MongoDB company, today announced it is changing its name to MongoDB, Inc. The new name more closely unifies the open-source database project with the company behind it. The change is effective immediately.

"In 2007, 10gen began work on an open-source cloud computing stack. That was the birth of MongoDB, as the data layer of that platform," said Dwight Merriman, Chairman and Co-founder at 10gen. "When we saw the potential for the database we had built we decided to focus 100 percent on MongoDB. Thus the company name 10gen and the database name MongoDB were different. With this change, our goal is to get the names back into alignment."

The MongoDB project, and its mongodb.org community website, are unaffected by this change. 10gen will change its corporate website from 10gen.com to mongodb.com.

As part of today's announcement, 10gen Education, which provides free, online training as well as public and private in-person courses, has been rebranded MongoDB University.

MongoDB is the open-source, document database popular among developers and IT professionals due to its agile and scalable approach.

Common use cases for MongoDB include operational and analytical big data, content management and delivery, mobile and social infrastructure, user data management and data hub.

MongoDB provides a JSON data model with dynamic schemas, extensive driver support, auto-sharding, built-in replication and high availability, full and flexible index support, rich queries, aggregation, in-place updates and GridFS for large file storage.

MongoDB ecosystem partners include Amazon, IBM, Informatica, Intel, Microsoft, MongoHQ, MongoLabs, Rackspace, Red Hat, Softlayer and VMware.

About MongoDB, Inc.
MongoDB (from humongous) is reinventing data management and powering big data as the leading NoSQL database. Designed for how we build and run applications today, MongoDB empowers organizations to be more agile and scalable. It enables new types of applications, better customer experience, faster time to market and lower costs. MongoDB has a thriving global community with over 4 million downloads, 100,000 online education registrations, 20,000 user group members and 20,000 MongoDB Days attendees. The company has more than 600 customers, including many of the world's largest organizations. To learn more, please visit www.mongodb.com.

Southwest Airlines Heads to the Cloud With Aspect Software to Provide Best-in-Class Customer Experience

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PHOENIX, AZ--(Marketwired - August 27, 2013) -

  • World's leading low-fare carrier selects Aspect to provide contact center and workforce management operations in a fully-hosted environment

  • End-to-end upgrade migrates multiple vendor environment to single vendor solution and consistent user experience

  • Unified platform to align existing Southwest contact center infrastructure and customer service processes to create single, integrated solution for "best-in-class customer experience"

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced Southwest Airlines will implement its full suite of customer contact and workforce optimization solutions through Aspect as it continues to strive to provide a superior customer service experience. 

"This implementation is a huge, but necessary undertaking as part of our ultimate goal of offering a best-in-class customer experience both from an airline operations and contact center perspective," says Teresa Laraba, Senior Vice President for Customers at Southwest Airlines. "We are excited to expand our long standing partnership with Aspect. Calls to 1-800-I-Fly-SWA have come through an Aspect system for more than 10 years, so we knew that Aspect would be able to meet our challenge for a consistent, single-vendor offering."

As Southwest's legacy ACD provider since 2001, Southwest chose Aspect over other vendors to overhaul its contact center operations, implementing the following products:

  • Unified IP 7.2 powers Aspect's unified communications applications for customer contact and allows companies to address consumers increasing desire to interact on their own terms on a multitude of communication platforms
  • Workforce Management 7.5 helps companies improve the customer experience by creating a better and more streamlined work environment for contact center agents and better control over interaction outcomes for supervisors
  • Quality Management provides mission-critical, full-time voice and screen recording, and quality management as well as the tools required to measure consumer sentiment
  • Performance Management delivers targeted KPI dashboards that align front-line personnel with both operational and strategic goals, while automatically coaching employees who are underperforming
  • Speech Analytics allows contact centers to quickly extract deep and meaningful business intelligence directly from recorded voice interactions for a well-rounded understanding of customer intent and experience
  • Interactive Tiles empowers contact center agents by giving them greater visibility to individual metrics, intraday task changes and schedule management

"To partner with Southwest Airlines, an organization that has long been recognized as an excellent provider of service to its customers and help them continue their vision of providing a superior customer experience is a real honor," says Aspect CEO Stew Bloom. "The breadth and versatility of this deployment is a testament to the dedication Aspect has to delivering exceptional interaction solutions that align with the customer experience goals of our customers. We are confident that the new infrastructure and applications will result in measurable and impactful results for Southwest's business and for its customers in the near future."

The Aspect implementation process is already underway, with the first system set to go-live in the first quarter of 2014.

About Aspect
Aspect's fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.

About Southwest Airlines
In its 42nd year of service, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered by nearly 46,000 Employees to more than 100 million Customers annually. Southwest is the nation's largest carrier in terms of originating passengers boarded, and including wholly-owned subsidiary, AirTran Airways, operates the largest fleet of Boeing aircraft in the world to serve 97 destinations in 41 states, the District of Columbia, the Commonwealth of Puerto Rico, and six near-international countries. Southwest is one of the most honored airlines in the world, known for its commitment to the triple bottom line of Performance, People and Planet. To read about how Southwest is doing its part to be a good corporate citizen, visit southwest.com/citizenship to read the Southwest Airlines One Report™.

Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.


Network Instruments Announces Highest Density, Lowest Cost TAP Available

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MINNEAPOLIS, MN--(Marketwired - August 27, 2013) - Network Instruments, a developer of application-aware network performance monitoring (ANPM) solutions and network test access points (TAPs), today announced the release of its High-Density Optical nTAP (HDO nTAP). Designed for network teams struggling to monitor multiple network points at various speeds while facing limited rack space, the HDO nTAP is a cost and space efficient solution capable of connecting up to 24 optical links of 1 Gb, 10 Gb, 40 Gb, or 100 Gb of traffic in a small 1U rack enclosure.

With the advantage of flexible scalability, the new HDO nTAP is a long-term solution for managing changing network monitoring needs in the field. Organizations can purchase and mix modules of various speeds based upon their existing environments. As they migrate to higher network speeds, such as 10, 40, or 100 Gb, they can incorporate additional modules or replace modules to manage greater capacity links of up to 24 in the same 1U rack.

"The HDO nTAP is purpose-built to address the primary data center challenges network teams face managing visibility and performance -- a lack of rack space and handling an ever-changing mix of network links and speeds," said Charles Thompson, director of product strategy for Network Instruments. "Our new high-density nTAP line increases the number of access points available in a 1U rack by 300% compared to traditional TAPs. Additionally, modularity means customers can quickly upgrade the HDO nTAP to meet new monitoring needs and ensure analysis devices always have full access to traffic regardless of the network pipe size."

The High-Density Optical nTAP 1U rack and modules are available today for connecting to 1 Gb (single and multi-mode), 10 Gb (single and multi-mode), 40 Gb (single mode), and 100 Gb (single mode) networks.

About Network Instruments
Network Instruments develops the industry's most scalable application performance monitoring solutions. Its legacy of Internet Protocol (IP) expertise allows for deeper, more actionable network visibility, so IT teams can resolve issues more quickly. Addressing the network management needs of medium-to-large enterprises through Global 2000 companies, Network Instruments supports today's important IT initiatives, such as unified communications (UC), cloud, data center consolidation and virtualization, while lowering total cost of ownership. For more information visit www.networkinstruments.com or follow on Twitter @netinst.

Consist Software Solutions Selects IBM DB2 to Launch ConsistADS in US & Canada

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NEW YORK, NY--(Marketwired - August 27, 2013) -  Consist Software Solutions Inc., a leading provider of information technology applications, today announced the availability of ConsistADS, an advanced development platform standardized on IBM DB2® that enables seamless migration of data and applications to modernized environments.

Many organizations today are working to convert legacy systems in order to leverage the many advantages of relational platforms with quick, easy and direct Web access.

Based on a global OEM agreement with IBM, Consist is working with organizations to standardize applications on all IBM software, including IBM DB2 and Tivoli products.

Infonavit, a large Mexican government agency that provides mortgages to over 5 million households, used the ConsistADS platform to modernize its Software AG's legacy technology and simultaneously convert all its applications quickly and easily. All applications were converted in just six months, creating a strong foundation for a high performance business intelligence environment at Infonavit in a short time frame. The ConsistADS solution also provided Infonavit with Web access to all of its data, applications, and their development environment.

Using ConsistADS technology, enterprises can move all their data rapidly, as needed, without loss of functionality and with substantial cost savings. Additional benefits of ConsistADS include:

  • Fast, 100 percent automatic conversion from ADABAS data structures to DB2 relational databases
  • Transparently provides automatic Web functionality to applications
  • Preserves investments in existing Natural applications
  • ConsistADS language ADVANCE is 100 percent compatible with Natural applications
  • Offers a flexible development platform with access via web browser facilitating remote development and providing better utilization of resources and increased productivity
  • Preserves existing organization processes and methodologies as application sources are unchanged
  • Access to the same data while providing a superior infrastructure for business analytics
  • Seamless integration with other IBM software offerings to complement existing client applications with BPM, BI, SOA, etc.
  • Minimal staff retraining

"Organizations today are looking for technologies that can help address the most pressing business issues, including quick and easy access to important business data as needed," said Rob Thomas, vice president, Information Management and Big Data, IBM. "The combination of Consist and IBM technologies is tailored to the unique needs of our joint customers and provides an innovative platform companies can use to grow their business."

About Consist Software Solutions Inc.
Consist Software Solutions Inc. was founded in 1972 and is a leading global information technology vendor that delivers strategic business applications and software solutions, consulting and outsourcing services to major corporate and public sector customers in 30 countries. Consist offers a suite of software solutions that includes ConsistADS, an advanced development platform. The company has a rich history of providing software applications to clients across Latin America including Argentina, Brazil, Mexico, Chile, Paraguay, Uruguay and Colombia. Consist also has subsidiaries in Germany, Spain and Israel. For more information, please visit www.Consist.com.

Get Satisfaction Welcomes Former Adobe and Oracle Executive Kumar Vora to Board of Directors

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SAN FRANCISCO, CA--(Marketwired - August 27, 2013) - Get Satisfaction, a community platform for creating engaging customer experiences, today announced the appointment of Kumar Vora to its board of directors. Vora brings 25 years of industry experience and a long history of building and delivering product innovation that enhances and evolves the customer experience for companies such as Adobe, Apple, HP and Oracle.

Vora couples entrepreneurial know-how with enterprise expertise and has been a true champion for customer-centric strategies as a conduit for growth and innovation. Currently, he is an entrepreneur-in-residence at Foundation Capital. Prior to that, Vora was senior vice president of WebCenter Products at Oracle. In addition to his early positions in engineering and entrepreneurial pursuits as co-founder of Oblix (acquired by Oracle in 2005), Vora held multiple executive positions and led product development for LiveCycle at Adobe for nearly a decade.

"Get Satisfaction is laser focused on helping businesses differentiate on customer experience," said Wendy Lea, CEO, Get Satisfaction. "Kumar's innovative, product-focused mind and deep understanding about evolving the customer experience will give our board additional fire power to progress the Get Satisfaction community platform and realize the tremendous growth potential we have set for ourselves."

Get Satisfaction recently launched its new platform, which was completely rebuilt from the ground up to improve the user experience for its business users and their community members alike. Vora will work closely with Lea and the board to chart the next phase of product innovation and growth for Get Satisfaction as the company continues to help their clients transform their customer conversations into powerful user-generated marketing content and insights that are valued across the enterprise.

"Get Satisfaction is perfectly positioned at the convergence of three important trends impacting the customer experience: the advent of social computing; the need to create dynamic and authentic marketing content, and the consumerization of technology that allows customer interactions to be captured, measured and shared as they happen," said Vora. "Working with Wendy and the team to innovate for this evolving ecosystem is a thrill and I am looking forward to digging in."

About Get Satisfaction
Get Satisfaction helps customer-centric organizations engage millions of consumers in meaningful conversations about their products and services, every day. The Get Satisfaction community platform transforms these conversations into powerful user-generated marketing content and insights, enabling businesses to create differentiated customer experiences, acquire more customers and bring new innovations to market. Headquartered in San Francisco, Calif., Get Satisfaction's customers include Citrix, HootSuite, Intuit and Kellogg's.

Start a conversation with your customers today: www.getsatisfaction.com.

Zoom(R) Telephonics Raises $282,520 in Rights Offering

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BOSTON, MA--(Marketwired - August 27, 2013) -   Zoom Telephonics, Inc. (OTCQB: ZMTP) ("Zoom") announced today that it has completed its rights offering, raising $282,520 before expenses of approximately $30 thousand. Zoom sold 1,009,000 shares at $0.28 each. 

"The rights offering was a significant effort, but it was a good way to raise capital for Zoom," said Frank Manning, Zoom's President and CEO. "We were able to preserve Zoom's tax loss carry-forward while accepting all shareholder purchase requests. We appreciate our shareholders' investments and will continue to work hard to make Zoom successful."

About Zoom Telephonics

Founded in 1977 in Boston, Zoom Telephonics, Inc. designs, produces, markets, and supports broadband modems and other communication products under the Zoom, Hayes®, and Global Village® brands. For more information about Zoom and its products, please see www.zoomtel.com

MEDIA ALERT: Are You Wicked Smart About Webinars?

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SAN FRANCISCO, CA--(Marketwired - August 27, 2013) - ON24, the global leader in webcasting and virtual communication solutions, is offering an online Wicked Smart Quiz to enable marketers to test their knowledge about using webinars to maximize impact, increase ROI and shorten time-to-sale. They can also compare their performance to that of their peers and competitors. The quiz is based on ON24's annual Webinar Benchmarks Report.

"This is a fun way to deliver a serious message," explained ON24 CMO Denise Persson. "Recent analyst research has demonstrated that webinars are one of the most important tools for communicating with customers anywhere, any time."

Take the fast and easy Wicked Smart Quiz here. To take a shortcut to wicked smartness, download a complimentary copy of the ON24 benchmarks report: http://tinyurl.com/b29vdpw.

About ON24, Inc.
ON24, the virtual communications platform for the global enterprise, provides interactive, impactful cloud-based solutions that drive outstanding results. ON24 offers a broad and innovative product portfolio, including webcasting, virtual events and virtual environments, accessible from any device and supported by robust reporting and analytics. Applications for the ON24 platform include demand generation, partner enablement, virtual talent development, product launches, company town hall meetings and user conferences. More than 800 organizations, including IBM, CA Technologies, Merck, Unilever, JPMorgan Chase, Deloitte, Credit Suisse, Ernst & Young, Amazon and SAP, rely on ON24. The company is headquartered in San Francisco, with offices throughout the world. For more information, visit http://www.ON24.com.

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